We look forward to your suggestions, praise or criticism
Dear patients and relatives,
It is very important to us that you feel comfortable at the Deutsches Herzzentrum der Charité!
However, if you have any reasons to criticise your stay, you can contact the staff on site at any time. We are, of course, always available for your feedback afterwards in various ways.
We are also happy to receive your praise and suggestions for improvement, forward them to the relevant departments and look forward to your participation in our satisfaction survey on the wards.
With your feedback, you make a significant contribution to the ongoing development of our services and continuous adaptation of processes in order to offer you the best possible medical care and a pleasant stay.
All your details will be used exclusively for internal processing and will of course be treated confidentially.
Praise and complaint management at the DHZC
By telephone:
You can reach us by telephone on +49 30 4593 1219. Your message will be recorded and forwarded to the responsible employee.
By post:
Deutsches Herzzentrum der Charité
Medical Directorate
Praise and complaints management of the DHZC
Augustenburger Platz 1
13353 Berlin
By e-mail:
Centralised praise and complaints management at Charité
You can also contact the Centralised Praise and Complaints Management at Charité.
Patient advocates
The patient advocates are available to you as contact persons. They work independently of the Charité German Heart Centre and their task is to support and advise patients and their relatives in the event of problems and complaints with the hospital.
The following forms of contact are possible:
The personal conversation
Contact by phone or email
A written message in the designated letterbox in the clinic
Further information on how to contact the patient advocates can be found on the Charité website.
Guide "Heart Atlas"
What heart diseases are there, how do they manifest themselves and how can they be recognised and treated? You will find the answers to these questions in our guidebook: With the "Heart Atlas", we want to present our range of diagnosis and treatment options to you in a clear and generally understandable way based on the respective areas of the heart.
Guide "Heart Atlas"
What heart diseases are there, how do they manifest themselves and how can they be recognised and treated? You will find the answers to these questions in our guidebook: With the "Heart Atlas", we want to present our range of diagnosis and treatment options to you in a clear and generally understandable way based on the respective areas of the heart.
